Unfortunately, cancellations or changes are not possible. Once you place your order, we begin production right away to ensure we meet the quoted lead time.

We generally require the full production time stated on each product page. If you have a specific deadline in mind, please contact us and we’ll do our best to accommodate your request. All orders require a minimum of 2 weeks for production. Please note that requests involving more complex designs, certified stones, or fancy cut stones are unlikely to be expedited, as these require time to source and select.

We accept major credit cards, Apple Pay, and Google Pay through Shopify Payments.

Duties and taxes are not included in the prices listed. Instead, duties and taxes are calculated at checkout. Your order will arrive Delivered Duty Paid (DDP), so there are no additional fees on arrival.

Yes, prices on tinxx may be subject to change. Due to fluctuating market conditions, such as gold and diamond prices, we may occasionally adjust our prices to reflect these changes. The price listed at the time of your purchase is the final price you will be charged.

Absolutely. Shopping on tinxxjewelry.com is safe and secure. Our checkout is powered by Shopify, and we guarantee that every order will be processed and fulfilled with care. You'll receive an order confirmation, tracking details, and customer support is always here to help you with any questions you have.

Not yet, but we’re working on it! As we grow, we plan to offer financing and payment plans in the future. Stay tuned.

We understand that lab grown diamond pricing can vary widely; you may come across lower prices, or sometimes much higher. At tinxx, we take a fair approach. Our pricing reflects not just the materials, but the care, expertise, and thought that go into every piece.

We use 18K solid gold, not vermeil, and not 14K or 10K. With its higher gold content, 18K offers a richer finish and also comes at a higher cost than the lower karat weights commonly used in commercial fine jewelry. We source all raw materials ourselves, hand-selecting stones for their cut, clarity, color, and overall quality. Each piece is made to order with care and supported by decades of trusted industry experience.

From our jewelry to our packaging to our customer support, every detail matters. We apply a fair, consistent markup that allows us to maintain uncompromising quality, with every piece reflecting the time, skill, and care involved.

We also provide complimentary shipping worldwide. International orders are shipped via DHL Express from Hong Kong with insurance. As shipping is costly, our pricing outside Hong Kong may be slightly higher.

As a small business, kindly understand that we’re not yet able to offer free returns or exchanges for sizing. Please double-check your measurements before placing your order, and feel free to reach out if you need help, we’re always happy to assist.

Due to the high variance in gold and diamond usage across sizes, we list a limited selection on our website. However, if you’re interested in a different size, please contact us for a tailored quotation.

Shipping is included on all orders.

For international orders, we ship with DHL Express. Delivery takes 2-4 business days after your order leaves our studio, though customs or remote locations may add extra time.

For local (Hong Kong) orders, we ship by SF Express. Delivery takes 1-2 business days after your order leaves our studio.

A tracking link will be sent to your email once your order is dispatched.

Yes, once your order has been shipped, you'll receive an email with tracking details.

Once you place your order, we immediately begin crafting your piece. This includes:

• Sourcing stones
• Adjusting CAD models for your specific size (where applicable)
• Ordering any special gold components
• Production
• Quality control

Each product page lists its estimated production time, typically several weeks. While we work as efficiently as possible, please plan for the full stated timeframe. If ever we need additional time (rare, but possible), we’ll notify you personally via email.

Once complete, your order ships directly from our studio, and you’ll receive a tracking notification. We appreciate your trust. Every piece is made with care, never rushed.

Your shipping confirmation email will provide the tracking details.

As we require a direct signature for all deliveries, if the tracking shows that your parcel has been delivered, please verify if someone else at your address has signed for it or if it was left with a neighbor.

If you haven't received your parcel and no delivery attempt notification has been left, we recommend contacting DHL directly for assistance. They will be able to provide you with more information on the whereabouts of your package. Please have your order number and tracking number ready when reaching out to them.

Yes, we require a signature upon delivery to ensure your order arrives safely.

No, we do not ship to PO Box addresses as a signature is required upon delivery.

You can change your delivery address if your order hasn't been shipped yet. Please contact our Customer Service team as soon as possible, and we’ll assist you with the change.

No, all duties and taxes are included in the price you pay at checkout, so there are no additional charges upon delivery.

As all tinxx pieces are made to order, we unfortunately cannot accept returns or exchanges. If you have any concerns about your piece, please don't hesitate to contact us, and we'll do our best to assist you.

At tinxx, quality is our top priority. Every piece is carefully inspected before shipment, and we stand by the craftsmanship of our jewelry. Your jewelry is protected by a 1-year warranty that covers manufacturing defects, such as loose settings, broken clasps, or other faults resulting from the manufacturing process.

This warranty does not apply to:

• Normal wear and tear
  
• Loss of luster, dirt build-up, or scratches
  
• Accidental damage, impact, or mishandling
  
• Alterations, resizing, or repairs performed by a third party
  
• Theft or loss

If you believe your piece has a manufacturing defect:

1. Contact our Customer Service team by email with detailed images and a description of the issue.
   
2. Our team will review your request and may ask you to return the piece for inspection.
   
3. If a manufacturing defect is confirmed, we will repair your jewelry at no cost.

Repairs outside of the 1-year warranty are available for a service fee. Our team will provide a quote before proceeding.

Absolutely! We understand that you may have specific requirements or would like to personalize an existing design, and we'd love to help. Fill out this form and we will get back to you as soon as possible.

Adapting Existing Designs

If you’d like to adjust one of our designs, please provide link to the piece along with your specifications. The more detail you can provide, the better. We’ll review feasibility and confirm the next steps with you.

Fully Bespoke Creations

For fully bespoke designs, we’ll carefully evaluate your request and provide an estimated quote and timeline. To help us bring your vision to life, please share reference images, sizes, and any details you’d like incorporated.

By placing a bespoke order, you agree that we may photograph and feature the design on our website and brand channels. If the piece is intended as a gift or proposal, we can wait to post until after your special moment.

Yes, we offer engraving on most of our products. If engraving is available, you will have the option to enter your personalization on the product page, subject to the stated character limits.

The character limits shown on each product are what have worked best in the past for legibility and finish. If you’re keen to go longer, please contact us and we’ll check what’s possible for your specific piece. Some designs are simply too small to accommodate more characters. Share what you have in mind, and we’ll advise on feasibility and alternatives.

We use a clean, standard sans serif font for all engravings. At this time, we are not able to offer font customization, but if you have a specific request, please reach out and we’ll do our best to see what’s possible.

If you need to make any changes to the engraving on your order, please contact us within 48 hours of your purchase.

Unfortunately, we are unable to make changes to the engraving after your order has arrived. As each piece is custom-made to order, we recommend double-checking the engraving details before confirming your purchase.

We offer solid gold in 14K and 18K. 18K gold is composed of 75% pure gold, which gives it its warm, saturated color and luxurious feel. 14K gold contains 58.3% pure gold, with a higher proportion of alloy metals that add extra strength and resilience for everyday wear. Both are solid, fine gold. Choose the one that suits the way you live and wear your jewelry.

We offer our designs in solid white, yellow, and rose gold, so you can choose the finish that best suits your skin tone and personal style. Whether you lean toward the cool elegance of white gold, the warmth of yellow gold, or the soft, romantic tone of rose gold, each piece is crafted from solid gold for rich color, lasting durability, and a luxurious feel.

Yes. Because the gold content is exactly the same in all three colors, the pricing does not vary. The difference is purely in color and personal preference, not in value.